Seamless Implementation, Expert Support
At Innovation Asset Group, we hold ourselves to the highest standards of excellence in both product development and installation. When you use Decipher to its fullest potential, it has the power to revolutionize how you manage your IP.
Customer satisfaction is a deep-seated value at IAG. Our product development team is dedicated to improving and expanding the functionality of Decipher. If you can think it, we can do it-so please let us know what you'd like to see in upcoming versions of Decipher.
Professional services
Deploying an enterprise application can be daunting. But not with Decipher.
Our professional services team applies a proven implementation methodology to make your transition as smooth as possible. We'll work closely with your team to make sure we understand the requirements of stakeholders, identify key personnel, and create the communication and implementation plan that's right for you. When you choose Decipher, we will:
- Assign a project manager to guide you through the transfer process, keep the implementation on track and be responsive to your needs
- Import your data from numerous sources, if needed
- Create your forms, workflows and reports
- Incorporate your feedback into the system through an iterative implementation process
Support
Everyone needs a little help sometimes, and when you do, we'll be there. Our support services team is based at our corporate headquarters in Wilsonville, Oregon. Support is available by phone or email from 6:00 a.m. to 6:00 p.m. PST. You can contact our support team by calling +1 503.783.2370 or via email at support@innovation-asset.com
We provide:
- Ongoing support to meet your evolving IP management needs
- Training after implementation to help you get the most from Decipher